ORDER DISPATCH

We aim to get your order to you as quickly as possible. We usually have a limited amount of products in stock, but sometimes our goods will be made to order. We take time and care to make and package every item, so please allow up to 5 working days for your order to be dispatched. If you need something for a specific date, please let us know and we’ll do our best to get it to you in time.

 

DELIVERY COSTS

Delivery to the UK is £3.50

This includes Northern Ireland, Highlands & Islands, Isle of Man and Channel Islands.

We use Royal Mail Signed For™ on all UK orders and it should be with you within 1-3 working days after dispatch.

 

Delivery to Europe is £6.50

We use Royal Mail International Services for all orders to Europe. After dispatch your order should be with you in 3-5 working days, but it can take longer.

*Please note - International orders may incur import duties, taxes, or customs delays. Any additional charges are at the customer's expense. You can contact your local customs office for further information.

 

Delivery to the rest of the world is £9.50

We use Royal Mail International Services for all orders to the rest of the world. After dispatch your order should be with you in 5-7 working days, but it can take longer.

*Please note - International orders may incur import duties, taxes, or customs delays. Any additional charges are at the customer's expense. You can contact your local customs office for further information.

 

RETURNS

We accept returns of unused or defective goods for a full refund or exchange within 14 days of receiving your order.

Please send the item in its original packaging to the address below using a tracked method, and include your name and address inside. Once we’ve receive the package, we’ll exchange or refund as instructed. Return shipping costs are at the customer’s expense and will not be refunded.

Please note that any items that have been customised cannot be returned unless faulty.

Our return address is:

Rawfind
32 St Michaels Hill
Bristol
BS2 8DX
England

If you have any queries about your order, delivery or anything else, please contact us on hello@rawfind.co.uk and we’ll do our best to help!