FREQUENTLY ASKED QUESTIONS

 
 
 

How do I care for my product?

Once your product starts to wear in, a gentle buff with a soft cloth will bring back its natural shine. If the leather gets wet, allow it to air dry away from direct heat sources, as these can cause the leather to dry out.


How long will it take to dispatch my order?

We aim to get your order to you as soon as possible. We have a limited amount of products in stock, but often our goods will be made to order. We take great care to hand make and package each item, so please allow up to 7 working days for your order to be dispatched. If you need something for a specific date, please let us know and we’ll do our best to get it to you in time.


I’m in a hurry, can I get my order sooner?

If you’re in a hurry or need something for a specific date, please send us an email to let us know and we’ll do our best to get it to you in time!


What forms of payment do you accept?

We accept all major credit and debit cards, PayPal and Apple Pay. Simply select your preferred payment method at the checkout.


Do you take custom orders?

If you’re keen to work with us on something special, or would like to make an inquiry, just send us an email and we can have a chat. We'd love to hear from you!


What are these marks on the leather?

We like our undyed leather full of character, and therefore choose full grain* hides, leaving the naturally occurring imperfections and blemishes as a visible feature of our products.

*Full grain means the surface of the hide has not been machine buffed to remove flaws on the skin.


What if my elastic wears out?

Our Original Collection products incorporate an elastic strap for fastening. Although it will withstand the rigours of daily use, we know that the leather will out-live the elastic. We therefore offer a free elastic replacement service should it wear out, become over-stretched or break. Send us an email and we’ll be happy to help.